megaphone How to place an order on Ponybuy

Privacy Policy

We value the privacy and security of your personal information immensely and take your trust in us very seriously. Rest assured, your personal information will never be sold or disclosed to third parties. We're committed to safeguarding your privacy and will only use your information as outlined in this policy. If you have any questions or feedback about our Privacy Policy, feel free to reach out via the Ponybuy online customer service system or our official service account. Please note, this policy does not extend to services offered by third parties or any services that have their own privacy policy in place.

Before diving into the Ponybuy Services, please make sure you've read and fully understood this policy. By agreeing to this Privacy Policy, you acknowledge your understanding of the app's functions and the personal information necessary for these functions to work.

1. What personal information do we collect?

Choosing to use our website doesn't require disclosing personal or transactional details. However, to enjoy our full range of services, you'll need to register an account, thereby agreeing to the transmission and storage of your information on our servers. The personal information Ponybuy collects when you use our site includes your name, contact details, email address, Ponybuy account username and password, and other necessary data for account creation. Beyond this, we may also gather:

  • Purchase details
  • Service account info
  • Payment data (such as time, amount, channel)
  • Search and browsing history
  • Cookies and computer info

2. How do we use your personal information?

We promise not to sell or disclose your personal information, striving instead to protect your privacy. Your information helps us provide better services, including:

  • Email communications for various services (e.g., consultations, order updates, package tracking, after-sales support)
  • Promotions and special offers communicated via email and internal messages, including coupons and shipping discounts
  • Sharing relevant user ID and behavior information with partners when you interact with their links on Ponybuy to enhance service quality. For details on our partners, visit their websites.

We may share or transfer your personal information without your consent under specific legal or regulatory conditions, such as legal obligations, public interest protection, core functionality needs, or emergency situations related to public health.

You can opt-out of notifications anytime by adjusting your settings on the Ponybuy website.

Please note, we won't share your personal data with advertisers without your explicit consent and do not collect information from minors or individuals unable to consent without guardian approval.

De-identified personal information shared or transferred in a way that prevents re-identification does not count as external sharing or disclosure, and we won't need to notify or obtain your consent for such data processing.

We may allow trusted partners to process your personal information for specific, clear, and lawful purposes outlined in this policy. However, these partners will only access necessary information and will not receive sensitive details like your email, account username and password, or contact information.

3. How long do we keep your information?

Your personal information is retained permanently once you've successfully registered with Ponybuy. If you wish to cancel your account or remove your personal information, please reach out to our customer service.

4. Protecting your personal information

We're dedicated to taking all reasonable steps to protect your personal information, ensuring we don't collect any irrelevant data.

5. Policy Updates

To enhance your experience, we're constantly improving our products, services, and technologies. This means our privacy policy may change to reflect new services or business processes. We encourage you to stay updated by checking this page regularly. The most current version of our policy will be effective immediately upon publication and will apply to all users.